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Communication Quality and Job Satisfaction Among Managerial Nurses

The Moderating Influence of Job Involvement

State University of New York at Buffalo

Brenda Major

State University of New York at Buffalo

The present study extended prior organizational communication research by testing whether job involvement moderates the relationship between perceived com munication quality and job satisfaction. Data were obtained via questionnaire from 93 managerial nurses at a large urban hospital in the northeastern United States. As hypothesized, the quality of information received from immediate supervisors, co-workers, and subordinates was positively related to job satisfaction among highly job-involved nurses, but was unrelated to job satisfaction among low job-involved nurses. Contrary to prediction, the quality of information received from the hospital administration was positively related to job satisfaction for both high and low job-involved nurses. I mplications of these results for future research and application are discussed.

Group & Organization Management, Vol. 13, No. 3, 332-347 (1988)
DOI: 10.1177/105960118801300306


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