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Group & Organization Management
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Strategic Decision-Making Processes

Beyond the Efficiency-Consensus Trade-Off

Michael A. Roberto

Harvard Business School

This study examines how managers make strategic decisions efficiently and simultaneously build the consensus often required to implement decisions successfully. The findings suggest that groups employed two critical processes—one substantive/cognitive and the other symbolic/ political—to achieve high levels of efficiency and consensus. On the substantive dimension, they gradually structured complex problems by making a series of intermediate choices about particular elements of the decision. On the symbolic dimension, they took steps to preserve the legitimacy of the decision-making process.

Key Words: decision making • top management teams • conflict • consensus • legitimacy

Group & Organization Management, Vol. 29, No. 6, 625-658 (2004)
DOI: 10.1177/1059601103257961
Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?