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Group & Organization Management
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Cultural Intelligence

Understanding Behaviors that Serve People’s Goals

Richard Brislin

University of Hawaii at Manoa

Reginald Worthley

University of Hawaii at Manoa

Brent Macnab

University of Sydney

Cultural intelligence has various meanings that can be looked on as complementary. On one hand, it refers to behaviors that are considered intelligent from the point of view of people in specific cultures. Such behaviors can include quick application of previously learned information in some cultures, getting along with kin in other cultures, and slow and deliberate consideration of alternative courses of action in still other cultures. On the other hand, cultural intelligence can also refer to the traits and skills of people who adjust quickly, with minimal stress, when they interact extensively in cultures other than the ones where they were socialized. The two uses of the term are related because people who want to be sensitive to other scan examine intelligence as it is defined and demonstrated in other cultures and can make adjustments in their own behaviors during their cross-cultural experiences.

Key Words: culture adjustment • differing views of intelligence • cross-cultural training • higher order skills • disconfirmed expectations • suspension of judgment

Group & Organization Management, Vol. 31, No. 1, 40-55 (2006)
DOI: 10.1177/1059601105275262
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