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Managing Anger and Annoyance in Organizations in China

The Role of Constructive Controversy

Lingnan University

Fang Su

Shanghai University of Finance and Economics

Results from critical incidents, developed through diaries of organizational members in China, support the social cognitive perspective's emphasis on the role of cognitions in the experience and response to anger and suggest that this perspective is a potential foundation for managing anger. Findings indicate that the open-minded discussion (constructive controversy) of the anger and annoyance incidents confirms social face and strengthens relationships. These productive dynamics and outcomes were found to occur when organizational members felt cooperatively interdependent. Results were interpreted as suggesting that even in a society where collectivist and conflict-negative values are influential, anger and annoyance can be constructively managed through an open-minded discussion of the incident.

Key Words: emotions • anger • conflict management • constructive controversy

Group & Organization Management, Vol. 32, No. 3, 260-289 (2007)
DOI: 10.1177/1059601106287106


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